FAQ

  • Unfortunately due to the nature of this purchase, digital products may not be returned or refunded. If you are unhappy with your product for any reason, please contact us at hello@sophiefayhart.com and we will do our best to resolve the issue.

  • 1: Download Lightroom App.

    2: Locate your Download Files

    3: Select the .DNG file

    4: Find the "..." or "arrow up" button top right and push, find Open with Lightroom, or send a copy to Lightroom.

    If you don’t have this option Save this .DNG file as an image in your camera roll.

    Note: DNG files will appear as a blank or black photo in your mobile device's camera roll. Only when you open the Lightroom CC and import the presets, you will see the actual preset image.

    5: Open the Lightroom App, Click 'add Image' button and add the file. It will appear as an image.

    6: Open the image and click the 3 dots in the top right corner, then click 'Create Preset’. Name your preset then save and you're ready to go.

  • DNG files will appear as a blank or black photo in your mobile device's camera roll. Only when you open the Lightroom CC and import the presets, you will see the actual preset image.